FAQs
💼 General Questions
1. What does a virtual / personal assistant do?
A virtual assistant provides professional remote support across a wide range of areas — from managing emails, scheduling meetings, and coordinating travel and events to overseeing business operations, personal assistance, and creative projects. I offer tailored solutions to help you stay organised, efficient, and focused on what matters most, taking care of anything you need within my capabilities to ensure your day-to-day runs seamlessly.
2. How does working with a virtual assistant actually work?
Working with me is simple and flexible. We’ll communicate remotely through email, messaging apps, phone calls, or project management tools to assign tasks and track progress. You delegate what you need, when you need it by, I handle the rest — efficiently, proactively, and always with your goals in mind.
3. What type of businesses or individuals do you work with?
I work with entrepreneurs, executives, small business owners, consultants, sole-traders and busy professionals who want to streamline operations, free up time, and have trusted support handling business, administrative, travel, and personal tasks.
💡 Benefits of Working with a Virtual Assistant
4. What are the main benefits of hiring a virtual assistant?
Hiring a virtual assistant allows you to delegate time-consuming tasks so you can focus on high-value activities that grow your business. It improves productivity, reduces stress, and gives you back valuable hours each week. With professional support managing the details, you can scale your business more efficiently and achieve better work–life balance.
5. How can a virtual assistant help me save money?
A virtual assistant provides expert support without the costs of hiring a full-time employee — no payroll taxes, office space, equipment, or benefits to cover. You pay only for the hours or services you need, making it a cost-effective way to access professional skills while keeping overhead low.
⏰ Availability & Communication
6. What are your working hours?
I typically work Monday to Friday, 8 AM to 4 PM (UK time), but I’m flexible to ensure consistent communication and overlap with your schedule when needed. I manage my own time effectively, always prioritising my clients’ needs and ensuring all tasks are completed promptly and efficiently.
7. How do we communicate?
Most clients prefer email, Whats-app, Slack, or Zoom for communication. I’m flexible and can use whatever platform works best for you.
8. How do you handle urgent or last-minute tasks?
I understand that priorities shift — if something urgent arises, I’ll do my best to accommodate it promptly. For ongoing clients, we’ll establish clear workflows to handle urgent requests smoothly without disruption.
💰 Rates & Payments
9. How do you charge for your services?
I offer flexible pricing based on your needs — from hourly support to monthly retainers for consistent, ongoing assistance. Retainers ensure dedicated time and priority access, giving you peace of mind that your projects are always covered.
10. How do payments work?
Payments are made via PayPal/Stripe/Bank Transfer/etc. and are typically due upfront for retainers or weekly for hourly work. Clear, simple, and transparent — no hidden fees.
11. Is there a minimum number of hours required?
No - however, most clients start with a small package (for example, 10 hours per month) to establish workflow consistency and gauge needs. This can easily scale as your requirements grow
12. How much are your services?
Basic tasks - £25 per hour
Specialised tasks - £35 per hour
20 % off of your first 5 hours
Retainer offer - Book 10 hours, pay for 9
🔒 Confidentiality & Trust
13. How do you keep my information secure?
Client confidentiality and data protection are top priorities. I provide a standard Non-Disclosure Agreement (NDA) for every client to ensure your information remains fully confidential. All passwords and sensitive data are managed through secure, encrypted tools such as LastPass, and my devices are protected with up-to-date antivirus and anti-malware software. I also use two-factor authentication and trusted cloud platforms for file sharing to maintain the highest level of security. Your data is handled responsibly, stored safely, and accessed only when necessary to complete your tasks efficiently and securely.
14. Do you have access to my sensitive information?
Only when necessary — and always through secure, client-approved channels. You control the access level and can revoke permissions anytime.
📋 Tasks & Deliverables
15. What kind of tasks can I delegate
You can delegate almost anything that takes time off your plate — including calendar management, event and travel planning, personal errands, business administration, research, content creation, and social media support. My goal is to help you operate efficiently so you can focus on strategy, growth, and balance. If your’e unsure - just ask.
16. How do I assign tasks?
You can delegate tasks in whichever way is most convenient for you — whether by email, message, phone, or through a task management platform like Asana, Trello, or ClickUp. For clarity and accuracy, I securely record phone conversations when tasks are delegated verbally, ensuring nothing is missed and every detail is captured for smooth follow-through.
17. How will I know what’s been done?
You’ll receive regular status updates or progress reports (daily or weekly, depending on your preference) that clearly outline completed tasks, ongoing projects, and next steps. These reports also outline time spent on each task via a time tracking app.
🤝 Getting Started
18. How do we start working together?
We’ll begin with a discovery call to discuss your goals, priorities, and pain points. From there, I’ll propose a customized plan and set up any necessary systems or access so we can start working efficiently right away.
19. Can I start with a trial period?
Absolutely - Many clients start with a short-term or limited-hour trial to experience how smooth and valuable virtual support can be before committing longer term.
Email: hello@primeremoteassist.com
Tel: +44 788 147 5654
Contact Me
Whether your enquiry is large or small, I’m here to provide reliable and tailored support to meet your business needs. Please don’t hesitate to get in touch to discuss how I can assist you. I look forward to collaborating with you.
Ready to delegate and focus on what matters?"
Contact me today and let’s start the conversation.